Help Center
Frequently Asked Questions
Everything you need to know for a seamless and enjoyable stay at The Falls Hotel & Inn.
Reservations & Deposits
What is the deposit required for my reservation?
What is your cancellation policy?
Can I add an adult to the room reservation?
Check-In & Check-Out
What is the minimum age for check-in?
What are your standard check-in and check-out times?
Do you offer early check-in or late check-out?
I booked a package, can I arrive anytime to pick up vouchers?
Room Types
What's the difference between our Courtyard and Tower rooms?
Parking
Is parking available at The Falls Hotel?
Amenities
What are the pool and spa hours?
Do you offer microwaves in the room?
Is there an iron and ironing board in the room?
Do you offer in-room decorating for birthdays or special events?
Location
How close are you to Clifton Hill?
How close are you to The Falls?
"For additional questions or to make special arrangements, please don't hesitate to contact our front desk team. We're here to make your stay exceptional."